You may only place an order for goods if you agree to these terms and conditions. By placing an order you are deemed to have accepted these terms and conditions as governing your order.

 

TRADING
All profits made from the sale of goods in this catalogue are paid to the Royal Society of Biology. (Registered charity number 277981, incorporated by Royal Charter).

 

Where applicable VAT is charged at the standard UK rate.

 

PURCHASING
When submitting your order you are allowing the Royal Society of Biology to use your personal details to fulfil your order. In the event of their being a problem with your order we will communicate with you via email, telephone or letter.

 

The supply of goods from this site is subject to availability and stock levels. If for some reason an item you have ordered is not currently in stock, the Royal Society of Biology will contact you to let you know the estimated delivery time. If an item is discontinued and not available for purchase a full refund will be offered.

 

Transactions take place over a secure connection.

 

DELIVERY
From the time we receive your order, we aim to deliver your goods to you within seven working days, however, please allow another seven working days before querying a non-delivery. Over the Christmas period, it may take up to 14 days to despatch your goods.

 

A postage charge of £2.50 for all UK deliveries is payable on all orders placed on this website. For overseas delivery there is a charge of £6 for postage.

 

ORDER CANCELLATION AND AMENDMENTS
Please note that once an order has been placed we are unable to cancel the order or make any amendments to the address or items ordered.

 

If for any reason you are dissatisfied with any item, you are entitled to return the item in its original packaging and condition for a full refund.

 

Where a refund is claimed, please allow 21 days for us to refund your money.

 

DAMAGED/FAULTY GOODS
In the event that any product purchase proves to be unsatisfactory in use due to defective workmanship or faulty material, you can return them to us for a replacement of a full refund. Please phone 020 7685 2564 and advise our staff that you are claiming a refund. We will then send you a goods return form which will need to be completed and returned with the faulty goods before the refund can be made. Please allow 21 days for us to refund your money.
Completed forms and items should be returned to:

 

RETURNS

Royal Society of Biology Shop

Charles Darwin House

12 Roger Street

London

WC1N 2JU

 

Your statutory rights are not affected.

 

COMPANY DETAILS & ADDRESS
Royal Society of Biology (Registered charity number: 277981)

Charles Darwin House

12 Roger Street

London

WC1N 2JU

 

For any queries or complaints about goods or services please contact us or write to the above address. You can telephone our Office on 020 7685 2564. Lines are open Monday to Friday 09:00 to 17:00.

 

We advise you to print and keep a copy of these terms and conditions for your records.

 

DATA PROTECTION
As customers are our most valuable asset we protect their details as required by UK Data Protection Acts 1984 and 1998, we follow strict security procedures in storage and disclosure of information that you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose information to you.