PURCHASING
When submitting your order you are allowing the Royal Society of Biology to use your personal details to fulfil your order. In the event of their being a problem with your order we will communicate with you via e-mail, telephone or letter.

 

The supply of goods from this site is subject to availability and stock levels. If for some reason an item you have ordered is not currently in stock, the Royal Society of Biology will contact you to let you know the estimated delivery time. If an item is discontinued and not available for purchase a full refund will be offered.

 

Transactions take place over a secure connection. Where applicable VAT is charged at the standard UK rate.

 

DELIVERY
From the time we receive your order, we aim to deliver your goods to you within seven working days, however, please allow another seven working days before querying a non-delivery. Over the Christmas period, it may take up to 14 days to despatch your goods.

 

A postage charge of £2.50 for all UK deliveries is payable on all orders placed on this website. For overseas delivery there is a charge of £6 for postage.

 

ORDER CANCELLATION AND AMENDMENTS
Please note that once an order has been placed we are unable to cancel the order or make any amendments to the address or items ordered.

 

If for any reason you are dissatisfied with any item, you are entitled to return the item in its original packaging and condition for a full refund.

 

Where a refund is claimed, please allow 21 days for us to refund your money.

 

DAMAGED/FAULTY GOODS
In the event that any product purchase proves to be unsatisfactory in use due to defective workmanship or faulty material, you can return them to us for a replacement of a full refund. Please phone 020 7685 2564 and advise our staff that you are claiming a refund. We will then send you a goods return form which will need to be completed and returned with the faulty goods before the refund can be made. Please allow 21 days for us to refund your money.
Completed forms and items should be returned to:

 

RETURNS
We will refund the price of the Product to you in full (including the cost of sending the Product to you) as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. However, you will be responsible for returning the Product(s) to us immediately, in the same condition in which you received it, at your own cost and risk.

 

Royal Society of Biology Shop

Charles Darwin House

12 Roger Street

London

WC1N 2JU

 

Your statutory rights are not affected.

 

COMPANY DETAILS & ADDRESS
Royal Society of Biology (Registered charity number: 277981)

Charles Darwin House

12 Roger Street

London

WC1N 2JU

 

For any queries or complaints about goods or services please contact us or write to the above address. You can telephone our Office on 020 7685 2495. Lines are open Monday to Friday 09:00 to 17:00.

 

We advise you to print and keep a copy of these terms and conditions for your records.